Can calls via a video relay service (VRS) only come into the PSAP on special 711 lines?

Video Relay Services (VRS) allow individuals who are deaf or hard of hearing to communicate with hearing people through a video interpreter. These calls can come into Public Safety Answering Points (PSAPs) through various lines and do not solely rely on special 711 lines.

The 711 service is specifically established as a relay service number but is not the only method through which VRS calls may be routed. In many jurisdictions, VRS calls can originate and be directed through standard phone numbers or other dedicated lines, depending on the infrastructure of the telecommunications systems in place.

Understanding this ensures that PSAPs can receive emergency calls from VRS users through multiple channels, enhancing accessibility and communication for those in need of assistance. This aspect of the service emphasizes the flexibility and adaptability of emergency communication systems to accommodate different types of calls and their respective technologies, ensuring that those using VRS can connect effectively without being restricted to just one specific line type.