What is a key feature of Next Generation 911 (NG911) systems?

The key feature of Next Generation 911 (NG911) systems is the integration of texting and multimedia communication capabilities. This advancement allows for a more comprehensive and efficient way for individuals to contact emergency services. Unlike traditional 911 systems, which primarily focus on voice communication, NG911 enables the transmission of text messages, images, videos, and other forms of data, enhancing situational awareness for first responders and allowing them to assess emergencies more effectively.

This integration is crucial as many people, especially younger generations, are more comfortable communicating through text and multimedia rather than voice calls. In emergencies, where speaking might not be an option or where additional context through images or videos can provide critical information, these features significantly improve the overall emergency response process.

The other options reflect outdated or limited capabilities that do not align with the enhanced communication model that NG911 aims to achieve.