What is one responsibility of APCO regarding telecommunicators?

One responsibility of the Association of Public-Safety Communications Officials (APCO) is to provide guidelines for the training and performance of telecommunicators. This is crucial because telecommunicators are the first point of contact in emergency situations, and their effectiveness can significantly impact the outcome of emergencies. By setting guidelines, APCO ensures that telecommunicators are well-prepared, knowledgeable about protocols, and equipped with the necessary skills to handle diverse and often critical situations.

These guidelines help standardize the training processes across different agencies, ensuring that all telecommunicators receive adequate preparation and are evaluated consistently. This leads to improved communication quality and efficiency in emergency response, fostering a professional environment where telecommunicators can perform their duties effectively.